Job Summary

We are seeking a detail-oriented and customer-focused Application Support Analyst to join our IT team. This role involves providing technical support, troubleshooting, and maintaining critical business applications to ensure optimal functionality and minimal downtime for users.

?? Key Responsibilities

• Provide first- and second-line application support for internal and external users
• Investigate and resolve application issues, bugs, and system errors
• Liaise with development teams to escalate and resolve complex problems
• Monitor application performance and proactively address potential issues
• Manage user access, configuration, and software updates
• Create and maintain documentation including SOPs, user manuals, and knowledge base articles
• Support system upgrades, testing, and deployment of new features
• Collaborate with cross-functional teams to ensure system stability and performance
• Provide on-call support during critical incidents or deployments (as needed)

Required Skills and Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field
• 2+ years of experience in application support, technical support, or IT operations
• Strong understanding of SQL, databases, and scripting (e.g., Python, Shell, PowerShell)
• Familiarity with ticketing systems (e.g., Jira, ServiceNow)
• Knowledge of ITIL processes and incident/change management
• Excellent problem-solving and communication skills
• Ability to work both independently and as part of a team
• Willingness to learn and adapt in a dynamic environment

• Competitive salary and benefits
• Flexible work options and remote opportunities
• Career development and training programs
• A collaborative and inclusive work environment
• Opportunities to work with cutting-edge technologies